VieDispatch Service Company Software Customized for Chimney Sweep Companies

The thing I like most about VieDispatch’s web-based service company software is its incredible flexibility.  It is so much fun being able to say “Yes!!” to almost all customization requests from VieDispatch’s customers.

One great example of this is a Chimney Sweep customer in New York.  When Carl called me, he explained his frustration in trying to find a software for Chimney Sweep Companies.  He explained that they have used an old software for many years that they really like.  However, the software company went out of business a few years ago and their latest version is not compatible with Windows Operating System beyond Windows 2005.  After seeing our Web demo, asked Carl what was functionality was missing in VieDispatch that he needed from his old Chimney Sweep Software.  Carl showed me a few screenshots of forms that are very specific to his Chimney Sweep Company.  You can see the forms below followed by the same form custom-built in VieDispatch (some screenshots are blurred for privacy).

Chimney Inspection Form (Original)

Chimney Inspection Form Custom Built in VieDispatch Service Company Software

Carl needed the ability to inspect more than one Chimney per customer Work Order.  For Carl’s VieDispatch account only, we customized our Equipment table functionality so Carl’s technicians can do inspections on multiple chimneys in the same Work Order / Job.  Below are screenshots for this change.

Chimney Information Form (Original)

Chimney Information Form Custom Built in VieDispatch Web Based Scheduling Software

All of this customization required less that three hours of work, with two hours that could have been done by Carl himself.  That is an amazing amount of customization in such a short time and with minimal cost.

Les