Software companies with desktop applications used by businesses, including “Off-the-Shelf” (OTF) software, are feeling pressure to build a “web-based” version of their desktop software. Modern technology has caused businesses to become use to having information and data available anywhere, anytime. They are able to get their email on their Smart Phone. They can search the web from anywhere they have phone service. So why can they only get their business data at the office?
Businesses are also looking to reduce costs by using the latest web technologies in the following ways:
- Eliminate redundancy / Double entry of data
- Improve decision-making and planning by having “real-time” data.
- Reduce IT costs by eliminating the need to install software applications and keeping them updated.
- The “Software as a Service” model eliminates the huge upfront purchase and installation cost of many desktop applications.
Service Companies whose services are delivered by technicians at the customers home or business are putting mobile equipment (smart phones, tablet computers, etc.) in the hands of their technicians to capture the full use of the latest web application technologies. This is one of the largest sectors in the service industry and includes Plumbing, HVAC, Electrical, Restoration, Security, Pool Service, Carpet Cleaning, Lawn Care, and many others.
Putting technology in the hands of their technicians eliminates the need for office staff to enter the invoice information into their system. Data is entered only once! This also decreases the inaccuracy caused by double data entry and makes critical information available in “real-time” to management.
VieDispatch.com is one of the first, full-scale, web-based Service Company Software products introduced to the marketplace. One of the unique capabilities of VieDispatch’s software platform is its ability to allow full customization for each customer without affecting the other users of their website application. This is revolutionary in that it eliminates one of the major disadvantages of OTF and web-based applications, which is the customers having to change their business processes and terminology to fit the software. This is results in the use of other software, particularly Microsoft Excel, to meet all of their business needs.
Les
Coming in future posts:
- Review of Mobile Products to put in the Hands of your Technicians
- Sales Automation: Reducing Costs and Increasing Customer Satisfaction
- Should You Pay Your Service technicians Commission or Hourly?
- How Smart Phone Apps are Changing User Expectations for the Software Applications they use
- Tracking Inventory: Paralysis by Analysis
- Revolutionary Technology: Making Web-based Business Software Applications Fully Customizable
- Suggestions on how to Organize the Shelf/Rack System of Your Service Vehicles
- Phone System Management: Latest Technologies
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